User Service Agreement

Last Updated: January 1, 2024

This "User Service Agreement" (hereinafter referred to as the "Agreement") is an agreement between enterprise users (hereinafter referred to as "you") and MaiBang Digital Technology Co., Ltd. (including affiliated enterprises, hereinafter referred to as "MaiBang Digital Technology") regarding your use of MaiBang Digital Technology's foreign trade SCRM-related services. To use MaiBang Digital Technology's services, you should read and comply with this Agreement. Please read and fully understand all terms and conditions carefully, especially the disclaimer clauses.

Unless you have read and agreed to all terms of this Agreement, you are not entitled to use MaiBang Digital Technology's services. Your use of MaiBang Digital Technology's services shall be deemed as having read and agreed to all terms of this Agreement.

If you are under 18 years old, you do not fall within the user category of this service; please close this page and exit immediately.

I. Definitions

1. Services: The services under this Agreement refer to products and services provided by MaiBang Digital Technology to you including but not limited to customer management, email management, collaborative office, business processing, etc.
2. Cloud Platform: Refers to MaiBang Digital Technology Foreign Trade SCRM (http://www.maibangtech.com).
3. User Content: User content includes any information that you upload to services, store in services, or transmit through services, such as data, documents, photos, videos, emails, and instant messages.

II. Account Usage Guidelines

To access the corresponding services on the cloud platform, you need an enterprise account with corresponding operation users created under it. It is the credential for verifying identity when logging in to use cloud platform services. To create an enterprise cloud platform account, you must provide MaiBang Digital Technology with true, accurate, and complete registration information, including but not limited to exact contact address, phone number, company name, business license (copy), organization code, etc. You should ensure that this platform can contact you through the above means. At the same time, when relevant information actually changes, you should provide updated registration materials to MaiBang Digital Technology in a timely manner.

MaiBang Digital Technology Foreign Trade SCRM is a commercial product for small and micro enterprises. Its application nature is commercial rather than consumer-oriented. MaiBang Digital Technology may decide whether to approve registration applications based on its own judgment without providing any explanation.

As a registered enterprise for relevant services, you can obtain an account via email/mobile phone. Do not disclose your account information to anyone else. You are solely responsible for keeping your account confidential and secure, and are fully responsible for all activities that occur through your account or under your account, and you agree to immediately notify MaiBang Digital Technology of any violation of security principles that appears in your account. MaiBang Digital Technology shall not be liable for any losses caused by unauthorized use of your account.

Ownership of cloud platform accounts belongs to MaiBang Digital Technology. Upon completion of registration procedures, you only obtain the right to use MaiBang Digital Technology Foreign Trade SCRM, and such right belongs only to the initial applicant. The initial applicant may not give away, lend, rent, sell, or transfer MaiBang Digital Technology accounts or permit non-initial applicants to use MaiBang Digital Technology accounts in any other manner. Non-initial applicants may not use MaiBang Digital Technology accounts by way of gift, inheritance, lease, assignment, or any other method.

You are responsible for properly safeguarding your registered account information and password security. You bear legal liability for actions taken under your registered account and password. You agree not to disclose account and password information to anyone under any circumstances. If you suspect others are using your account, you should notify MaiBang Digital Technology immediately.

MaiBang Digital Technology may periodically confirm the identity of registered enterprise accounts without separate notice during confirmation. If your account fails to pass confirmation during this period, MaiBang Digital Technology reserves the right to cancel or freeze your account.

MaiBang Digital Technology specially reminds you to keep your account and password safe. When finished using, please log out safely. Losses caused by improper custody resulting in stolen accounts or passwords shall be borne by you. If you forget your password or cannot access your MaiBang Digital Technology account for other reasons, you may reset your password through the forgot-password page to restore access to your MaiBang Digital Technology account. MaiBang Digital Technology does not guarantee that your cloud platform account will be restorable or that your user content will be protected.

III. User Information Protection

During the process of registering an account or using our services, you may be required to fill in some necessary information. Where national laws and regulations have special provisions, you need to fill in true identity information. If the information you fill in is incomplete, you may not be able to use the service or may face restrictions during use. For personal information you choose to submit, you assume responsibility yourself.

In general, you may browse and modify submitted information at any time, but for security and identification purposes (such as account appeal services), you may not be able to modify initial registration information and other verification information provided at registration.

MaiBang Digital Technology will apply various security technologies and procedures to establish sound management systems to protect your account information from unauthorized access, use, or disclosure.

MaiBang Digital Technology will not transfer or disclose your account information to any non-affiliated third party except where:

4. Relevant laws and regulations, courts, or government agencies require;
5. MaiBang Digital Technology considers it necessary and appropriate to protect the legitimate rights and interests of the public, MaiBang Digital Technology's customers, and employees;
6. As part of mergers, acquisitions, asset transfers, or similar transactions; or necessary for MaiBang Digital Technology to provide services you require;
7. Other circumstances stipulated by laws and regulations.

MaiBang Digital Technology's "Privacy Policy" explains how MaiBang Digital Technology collects and uses user information. You guarantee that you have fully understood and agree that MaiBang Digital Technology may process user information accordingly.

MaiBang Digital Technology has the right but no obligation to monitor any materials submitted by you or available on related services, investigate any reported or apparent violations of this Agreement, and take any actions that MaiBang Digital Technology deems appropriate based on its own judgment, including but not limited to any actions taken under this Agreement.

IV. User Content

MaiBang Digital Technology does not claim ownership of content you provide on the services. Your content remains your content, and you have the right to dispose of it in any form, including copying, exporting, and deleting it from the platform. In addition, MaiBang Digital Technology will also not control, verify, guarantee, pay for, or assume any responsibility for content provided by you or others on the services.

If you share content in public areas of the services, or in shared areas accessible to others you select, you agree that anyone with whom you share content may freely use, save, copy, distribute, display, and transmit such content, so long as they do so while using these services and other products and services of MaiBang Digital Technology or its licensees that involve such content. If you do not wish others to enjoy your content in this manner, please do not use the service to share your content.

To the extent that you upload any content while using the service, you declare that you own all rights or have obtained authorization or are otherwise legally permitted to upload such content, and that such content does not violate any terms of service applicable to the services.

When you upload content to the service, you agree that MaiBang Digital Technology may appropriately use, modify, adapt, save, copy, distribute, and display such content to the extent necessary to protect you and to provide, protect, and improve MaiBang Digital Technology products and services. For example, MaiBang Digital Technology may sometimes use automated methods to isolate information from emails, chats, or photos to help detect and prevent spam and malicious software, or to improve services through new features that make them easier to use. When processing your content, MaiBang Digital Technology will take appropriate measures to protect your privacy.

If your content violates this Agreement or laws, MaiBang Digital Technology has the right to require you to delete such content from the service. Failure to comply may result in loss of access to the service or your MaiBang Digital Technology account, or cancellation of the service or account. In addition, if MaiBang Digital Technology determines that your content has violated this Agreement or laws, or receives intellectual property infringement complaints from third parties, MaiBang Digital Technology may delete your content directly without consulting you. MaiBang Digital Technology has the right to make independent judgments and take technical measures to delete, block, or disconnect links. At the same time, MaiBang Digital Technology has the right to take measures including but not limited to suspending or terminating services, restricting, freezing, or terminating MaiBang Digital Technology account usage, and pursuing legal liability depending on the nature of user behavior.

V. Intellectual Property

The platform and any related software, programs, content used thereby, including but not limited to images, files, data, platform architecture, platform layout design, webpage design, Application Programming Interface (API), advertisements or information presented to customers through the platform, are owned by MaiBang Digital Technology or other right holders who enjoy corresponding intellectual property rights in accordance with law, including but not limited to copyrights, trademark rights, patent rights, or other exclusive rights, which are protected by relevant laws. Without explicit authorization from MaiBang Digital Technology or right holders, customers undertake not to modify, rent, lend, sell, distribute the platform and any of the above materials and resources used thereby, or produce any kind of product based on such materials and resources.

The platform grants you a non-transferable and non-exclusive right of use, but you must not and must not allow any third party to plagiarize, imitate, copy, modify, create derivative works, perform reverse engineering, reverse compile, or disassemble or otherwise decode or attempt to decode source code, or sell, transfer the "Software" or re-license the "Software", or transfer any rights of the "Software" in any other manner.

You agree not to modify the "Software" in any way, or use modified "Software". You must not use the platform through interfaces not provided by this platform. Without written permission from this platform, customers must not commercially utilize any material of the platform (including but not limited to producing derivative works through copying, modification, translation, etc., distribution or public display). The platform has no ownership over user-uploaded materials, and ownership of user content will not change. The platform will not control, review, or endorse content uploaded to the platform by users.

MaiBang Digital Technology and MaiBang Digital Technology logos are trademarks or registered trademarks of MaiBang Digital Technology in China. Other trademarks, service marks, graphics, and logos used in relation to services may be trademarks of their respective owners. No rights or licenses regarding any of the above trademarks or uses thereof are granted to you. All domain names of MaiBang Digital Technology are protected by law. You must not register MaiBang Digital Technology's domain names as trademarks or engage in any other acts infringing on MaiBang Digital Technology's domain name rights; otherwise, MaiBang Digital Technology reserves the right to seek compensation from you.

VI. User Usage Guidelines

When using this service, you must comply with laws and regulations and must not use this service to engage in illegal acts; otherwise, MaiBang Digital Technology has the right to stop services at any time and recover losses caused thereby. Such behaviors include but are not limited to:

4. Publishing, transmitting, spreading, or storing content that endangers national security and unity, undermines social stability, violates public order and good customs, insults, defames, is obscene or violent, or otherwise violates national laws and regulations;
5. Publishing, transmitting, spreading, or storing content that infringes upon others' intellectual property rights, trade secrets, or other legitimate rights;
6. Maliciously fabricating facts or concealing truths to mislead or deceive others;
7. Publishing, transmitting, spreading advertising information, spam, and junk information;
8. Attacking or interfering with normal cloud platform operations, intruding into the platform's computer information system;
9. Other behaviors prohibited by laws and regulations.

If you violate laws and regulations, relevant state authorities or institutions may file lawsuits against you, impose fines, or take other sanctions, and require MaiBang Digital Technology to provide assistance. If damages arise, you shall compensate according to law, and MaiBang Digital Technology shall not bear any responsibility.

You agree, without MaiBang Digital Technology's permission, not to use any third-party software that may cause any adverse impact on MaiBang Digital Technology's products or services. If unauthorized use of third-party software causes losses to MaiBang Digital Technology, MaiBang Digital Technology reserves the right to seek compensation from you. If your breach of this provision causes damage to any third party, you shall independently assume responsibility; if MaiBang Digital Technology suffers losses as a result, you shall also compensate together.

Under no circumstances should you lightly believe online information involving loans, requests for passwords, or other property-related matters. For operations involving property, please verify the other party's identity first and regularly note MaiBang Digital Technology's tips on preventing fraud crimes.

VII. Disclaimer

You understand and agree that in the course of using this service, MaiBang Digital Technology assumes no responsibility or compensation for failure to perform or delayed performance caused by events beyond its reasonable control, including but not limited to accidents, natural disasters, hacker activities, civil unrest, earthquakes, embargoes, epidemics, explosions, floods, natural forces, malicious acts, national emergencies, riots, or wars, as well as service interruptions arising from equipment or software or telecommunications failures, power failures, network failures, third-party service provider (including telecommunications provider) failures.

You understand and agree that in the course of using this service, you may encounter risks from network information or other users' behaviors. MaiBang Digital Technology shall not be responsible for authenticity, applicability, or legality of any information, nor assume any responsibility for harassing, threatening, defamatory, offensive, infringing, or illegal information or transmissions you may receive due to using the service. These risks include but are not limited to:

8. Information containing threatening, defamatory, offensive, or illegal content from anonymous or impersonating parties;
9. Any psychological, physical harm, or economic loss suffered due to being misled or deceived by others as a result of using services under this Agreement;
10. Other risks arising from network information or user behavior.

You understand and agree that this service is not designed for certain specific purposes, including but not limited to nuclear facilities, military purposes, medical facilities, transportation and communications, and other important areas. If personnel casualties, property losses, environmental damage, etc., result from failure of the above operations caused by software or services, MaiBang Digital Technology shall not bear legal liability.

You understand and agree that if any of the following circumstances occur, you will be terminated by MaiBang Digital Technology from the service. For terminated accounts, MaiBang Digital Technology has the right to delete all data at any time without assuming any responsibility or compensation. These circumstances include but are not limited to:

11. During the trial period, if there is no login or data operation on the cloud platform for 15 consecutive days or cumulatively exceeding 15 days;
12. Failure to pay in full and on time for cloud platform services, or arrearage in services generated;
13. No payment made after expiration of cloud platform service period, or failure to renew after payment period expires.

The right obtained by MaiBang Digital Technology pursuant to this Agreement to handle illegal or non-compliant content does not constitute an obligation or commitment of MaiBang Digital Technology. MaiBang Digital Technology cannot guarantee timely detection of illegal acts or corresponding handling thereof.

Under no circumstances shall MaiBang Digital Technology, its affiliates, their directors, senior officers, employees, agents, contractors, or licensors be liable for any indirect, incidental, punitive, special, or consequential unexpected damages caused by your use of or inability to use the relevant services.

MaiBang Digital Technology will make every effort to secure backup of customer data. MaiBang Digital Technology commits to restoring data from the latest backup as soon as possible whenever any user data is lost due to server storage device damage, but cannot promise 100% data recovery and shall not assume any direct or indirect losses caused by data loss.

MaiBang Digital Technology does not provide any express or implied warranties, guarantees, or conditions related to your use of the service. You understand that you assume the risk of using the service, and MaiBang Digital Technology provides the service on an "as-is" basis, where the service "may contain various defects" and only offers "currently available functions." MaiBang Digital Technology does not guarantee accuracy or timeliness of services provided. To the extent permitted by law, MaiBang Digital Technology excludes any implied warranties regarding merchantability, satisfactory quality, fitness for a particular purpose, freedom from workmanship issues, and non-infringement.

You agree that MaiBang Digital Technology may send promotional or publicity information to you (including commercial and non-commercial information) during the provision of services, and the manner and scope may change without special notice to you. At no time may you block or filter promotional or publicity information in ways not expressly specified in this Agreement or not expressly permitted by MaiBang Digital Technology in writing.

Given the particularities of computers and the Internet, the following circumstances do not constitute default by our Company:

• Our Company needs to briefly interrupt services during configuration, maintenance, or upgrades of cloud platform services;
• Services provided by our Company involve Internet and related information services and may be affected by Internet instability factors. Therefore, services may experience slowed speed or unavailability due to force majeure, computer virus or hacker attacks, system instability, user location, user shutdown, communication networks, the Internet, etc.;
• Where losses are caused by user intent or negligence, our Company bears no responsibility;
• Where losses to users are caused by our Company's fault or evidence shows they resulted from software causing user data loss, users agree that the maximum compensation amount our Company shall pay shall not exceed the actual usage fee paid for the most recent renewal at the time the user first raises the compensation claim. Where customers have not renewed, the limit is the initial "usage fee" paid;
• Under no circumstances shall the total liability for breach of agreement assumed by our Company for these provisions exceed the total service fee corresponding to the breached service;
• Our Company's platform contains integrated functions with certain third-party platforms. If APIs of third-party platforms change and we fail to receive timely notification from those third-party platforms, there will definitely exist a risk that relevant functions of our platform may not be updated and adjusted in time, and user usage risks arising therefrom also fall within the scope of force majeure!

VIII. Service Continuity and Termination

MaiBang Digital Technology makes every effort to ensure continuous and reliable operation of the cloud platform. For paid accounts, MaiBang Digital Technology commits to an uptime rate above 99%; below this ratio, MaiBang Digital Technology has the obligation to make up corresponding service time to customers based on service interruption duration; for unpaid users, MaiBang Digital Technology provides no guarantee or compensation. When data restoration from backup files is required, MaiBang Digital Technology usually takes 4 to 48 hours to complete it; data restoration within this time range shall be considered continuous service.

To the extent permitted by law, if any of the following circumstances occur, MaiBang Digital Technology has the right to interrupt, suspend, or terminate services without notice:

15. Destruction by computer viruses, Trojans, or other malicious programs or hacker attacks;
16. Failures in yours or MaiBang Digital Technology's computer software, systems, hardware, and communication lines;
17. Violation of relevant laws and regulations or provisions of this Agreement;
18. Your use of this service through means not authorized by MaiBang Digital Technology;
19. Where you are required by law to submit true information but personal information you provide is untrue, or inconsistent with information at registration without reasonable proof;
20. As required by law or competent authorities;
21. For security reasons or other necessary circumstances;
22. Other circumstances beyond MaiBang Digital Technology's control or reasonable anticipation.

IX. Governing Law and Jurisdiction

This Agreement is governed by the laws of the People's Republic of China, with Wuhan as the place of signing.

Any dispute arising from or relating to this Agreement shall first be resolved through friendly consultation between both parties. If the dispute cannot be resolved through consultation within sixty days after one party delivers written notice requesting commencement of consultation to the other party, either party may submit the dispute to the Wuhan Arbitration Commission for arbitration in accordance with its then-effective arbitration rules; the arbitral award is final and binding on all parties and is not subject to appeal. Arbitration fees shall be borne by the losing party unless the arbitral award provides otherwise.

If any part of this Agreement terms is ruled invalid or unenforceable, that part shall be interpreted in a manner consistent with applicable law to reflect the intent of that part to the greatest extent; the remainder of these terms shall remain fully effective. MaiBang Digital Technology's failure to exercise any right under this Agreement does not constitute waiver of such right or any other right under this Agreement.

X. Amendments and Interpretation

To the extent permitted by law, MaiBang Digital Technology has the right (but no obligation) at any time to update, modify, supplement, or otherwise revise this Agreement from time to time, and to impose new or additional rules, policies, terms, or conditions on the use of foreign trade SCRM services, whether or not notice is given. New revisions will be updated on the cloud platform website one working day before taking effect. Continued use of the "service" after any revision changes occurs shall be deemed acceptance of these revisions. Therefore, you agree to visit the cloud platform periodically to view current terms and conditions of this Agreement.

The right of interpretation of this Agreement belongs to MaiBang Digital Technology.

XI. Contact Us

If you have any questions about this Agreement or would like more information, please contact us as follows:

Last Updated: January 1, 2024